1. Service Provider Information

Company name: Bánhida Hotelservice Kft

Registered office: 1031 Budapest, Péter u. 4.

Premises: Residence Hotel Balaton, 8600 Siófok, Erkel Ferenc u. 49.

Company registration number: 01-09-464397

Tax number: 10411810-2-41

EU VAT number: HU10411810

Bank account number: OTP Bank 11784009-22241676-00000000

EUR bank account number: HU80 1176 3842 0104 1880 000 0000

SWIFT: OTPVHUHB

2. General Rules

2.1 These General Terms and Conditions regulate the use of the Service Provider’s accommodations and related services.

2.2 Special, individual conditions do not form part of these General Terms and Conditions, but they do not exclude the possibility of concluding separate agreements with travel intermediaries, organizers, or under other business-type-specific conditions.

3. Contracting Parties

3.1 The services provided by the Service Provider are used by the Guest.

3.2 If the Guest places the service order directly with the Service Provider, the Guest is considered the Contracting Party. Upon confirmation, the Guest and the Service Provider become contractual parties (hereinafter referred to as “the Parties”).

3.3 If a third party (hereinafter referred to as “the Intermediary”) places the order on behalf of the Guest, the terms of cooperation are governed by a contract between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to verify whether the third party is lawfully representing the Guest.

3.4 In the case of using health-related services, the Guest is obliged to inform the Service Provider of any health conditions. The Service Provider is obliged to warn the Guest about any potential health risks.

4. Contractual Relationship

4.1 In response to the Guest’s verbal or written request for an offer, the Service Provider sends an offer. Room reservations are confirmed based on availability and in the order in which they are received.

4.2 The Contract is concluded when the Service Provider confirms in writing the reservation submitted by the Guest in writing, and as such it constitutes a written contract. Verbal reservations, agreements, modifications, or verbal confirmations thereof are not considered contractual.

4.3 The Contract covers the subject, location, duration, and price of the service. It also includes the terms of payment, cancellation, and modification.

4.4 Any modification and/or supplementation of the Contract requires a written agreement signed by both Parties.

5. Basic Hotel Services

5.1. Accommodation Services

Types of accommodations:

5.1.1. Double Room: Bedroom with two separate beds, bathroom (sink, shower, toilet), and balcony (in most rooms). An extra bed may be added for up to 2 adults or 2 children. Room size: 24–28 m².

5.1.2. Deluxe Room: Two-room suite (living room and bedroom) with a round bed, convertible sofa in the living room, bathroom (sink, shower, toilet), and balcony. Room size: 32 m².

5.1.3. Suite: Consists of multiple rooms – living room, two separate bedrooms (one with a round bed, one with twin beds), spacious bathroom (sink, shower, toilet, bidet), and terrace. Suite size: 100 m².

5.1.4. Room Standard Equipment: LED TV, safe, telephone, minibar, hairdryer, towels, bathrobe (available for children over 3 years at the reception), and Wi-Fi. Heating/air conditioning is available during the summer season. All rooms are non-smoking.

5.2. Catering

5.2.1. The Service Provider offers half-board, including a buffet breakfast and buffet or plated dinner during designated opening hours. Food or beverages may only be taken from the restaurant with prior approval from the restaurant manager.

5.2.2. Special dietary requests may be accommodated upon prior arrangement.

5.3. Wellness Services

5.3.1. Bathing services may only be used in accordance with the wellness house rules, which are posted on-site.

5.3.2. Wellness treatments require prior booking. Cancellations must be made at least 24 hours before the appointment; otherwise, the Service Provider may charge a cancellation fee.

5.4. Leisure Services

5.4.1. The Service Provider organizes programs for both children and adults for entertainment. The hotel reserves the right to make changes to the program.

5.4.2. The playroom and participation in children’s programs are governed by the rules of the playroom, which are available on-site.

6. Prices

6.1 The hotel room rates (Rack Rate) are posted at the hotel reception.

6.2 Price lists for other services are available at the relevant hotel departments (e.g., restaurant, wellness).

6.3 The Service Provider reserves the right to freely change the published prices without prior notice, except when a commitment has been made for a specific period.

6.4 Prices include the legally regulated VAT rate valid at the time of the offer. The Service Provider may pass on additional charges arising from changes in the applicable tax law (VAT) to the Contracting Party with prior notice.

6.5 The tourist tax is payable extra on top of the accommodation fee.

6.6 Current discounts, promotions, and other offers are published on the website rhb.hu.

7. Payment Terms

7.1 At least 50% of the total amount for the hotel stay must be paid by bank transfer as a deposit within 7 calendar days after the Service Provider’s confirmation is sent. A copy of the deposit payment voucher (including name, address, order number, and if an invoice with VAT is requested, tax number and billing address) must be sent to the Service Provider.

7.2 If the time between booking and arrival is between 14 and 8 days, the deposit must be paid within 3 calendar days.

7.3 If the time between booking and arrival is 7 days or less, the Guest must pay the full amount.

7.4 Payment terms may vary for special offers, as stated in the written confirmation.

7.5 Failure to pay will result in automatic cancellation of the room reservation.

7.6 Accepted payment methods: cash, bank transfer, credit card (Maestro, MasterCard, Visa), Széchenyi Recreation Card (OTP, MBH, K&H).

7.7 Any costs related to the chosen payment method are borne by the Contracting Party and/or their SZÉP card/credit card.

Travel agencies / Tour operators / OTAs / Partners:

Individual payment terms are included in the contract with the Service Provider.

7.8 Gift Voucher:

The gift voucher may only be used within the validity period and value specified on it, subject to availability. The full value of the voucher must be prepaid. After the redemption period expires, the voucher becomes invalid. Use of the gift voucher requires prior arrangement.

8. Cancellation Terms

8.1 All cancellations must be made in writing.

8.2 (a) The Guest (the orderer) may cancel the reservation free of charge if the cancellation notice is given in writing to the Service Provider between 14 and 7 days before arrival, sometimes up to 30 days prior. Within 14 to 7 days (sometimes 30 days) before arrival, the cancellation fee is 50% of the booking.

8.3 If the Guest secured the accommodation service with a deposit payment, credit card guarantee, or other method specified in the Contract and does not arrive on the day of arrival or fails to notify in advance the reason for absence, the accommodation provider is entitled to charge the remaining accommodation fee as a penalty. In such cases, the accommodation is held for the Guest until 10:00 a.m. the day after the arrival date, after which the Service Provider’s obligation to provide service ceases.

8.4 No refunds are available for booked but unused or modified services during the Guest’s stay (accommodation, meals, treatments, etc.).

8.5 The Service Provider may establish different, individually contracted conditions for bookings of special products, group travel, or events, differing from the above terms.

8.6 The conditions for withdrawal by the Contracting Party shall comply with the applicable Government Decree (45/2014. (II.26)).

9. Terms and Conditions for Using the Services

9.1. The Guest may check into the hotel room on the day of arrival no earlier than 14:00; earlier arrival is possible only by prior arrangement.

If the room is occupied earlier than 14:00, the hotel is entitled to charge a surcharge.

The Guest receives a card as a room key, to which the registration of the guest(s) staying in the room is required. Registration means verification of the guest’s identity and signing the registration form. For stateless persons and non-EU citizens, presenting and handing over a stateless person’s ID or passport is mandatory by law.

By accepting the room key, the Guest simultaneously accepts the hotel’s House Rules.

Reception opening hours: 00:00–24:00.

On the last day of stay, the Guest must vacate the room by 10:00 AM with all luggage and belongings and return the key card to the reception.

If the room is vacated later, the Service Provider is entitled to charge a surcharge. If the room is not vacated by 16:00 on the day of departure, a full night’s accommodation fee will be charged.

On the day of departure, an extension of stay is possible for an additional fee if the room is not booked by another guest on that day. The reception will inform about the valid price of any extension.

Please ensure before leaving the room that your valuables and personal belongings are not left behind, and kindly remove the magnetic card from the wall holder to turn off the room’s electricity.

After check-out on the day of departure, the wellness area can be used free of charge. During this time, the Service Provider provides luggage storage and a wellness dressing room upon request. The bathrobe and towels placed in the room can also be used but must be returned to the reception in good condition when leaving the hotel.

9.2. If the Guest wishes to leave the accommodation earlier than the booked period, they are obliged to pay the full fee for the entire booking period.

The fee for the hotel stay must be settled no later than the final departure from the hotel as specified in the confirmation.

If payment is refused for any reason, the Service Provider is entitled to retain the Guest’s belongings brought into the hotel and enforce a lien on them.

In case of non-payment upon departure, the Service Provider will file a police report and pursue the claim legally at the Guest’s expense.

Any unpaid charges incurred later (e.g., restaurant consumption) will be charged to the Guest’s credit card.

9.3. The Service Provider (hotel) does not accept guests suffering from infectious diseases.

9.4. By signing the registration form, the Guest accepts the Service Provider’s General Terms and Conditions and the local house rules (Hotel, Spa, Sauna, Children’s Playroom, etc.) and is obliged to comply with them. The Guest must adhere to the house rules of the various service areas. Necessary information during the stay can be found in the information leaflets placed in the hotel rooms and on the website rhb.hu. Additionally, the hotel reception is available 24 hours a day.

9.5. The Service Provider is not liable for damages caused by the Guest’s fault. Costs arising from intentional damage may be charged to the Guest.

9.6. Accepted payment methods, discount cards, currency exchange:

    Cash (HUF, EUR)

    Bank card (MasterCard, Visa, Maestro)

    SZÉP card (OTP, MBH, K&H)

   If the Guest holds any discount card beyond the above, it must be notified in advance; no retroactive discounts can be credited by the Service Provider.

   Currency exchange is not available at the hotel, but the reception gladly provides information on nearby exchange opportunities.

9.7. Guests under 18 years of age

Children under 18 may stay at the hotel only under the continuous supervision of a parent or another authorized competent adult. The accompanying person is responsible for the child’s safety and any damages caused by the child.

Guests under 18 may only use the hotel’s services when accompanied by a parent or another authorized competent person.

Alcohol service is not provided to persons under 18 on the hotel premises or at hotel events.

9.8. Visitors

Only registered guests at the reception may stay in hotel rooms. Visitors may only be received in the lobby. External guests may stay only in the hotel’s communal areas.

Guests are responsible for their visitors’ behavior, including any damage caused. The hotel excludes liability for any damage caused by visitors to Guests or third parties.

The hotel charges a fee at the current daily rates for guests exceeding the number of persons in the room reservation.

9.9. Pets

Pets are not accepted at the hotel.

9.10. Parking

Hotel guests may park their vehicles free of charge in the open parking lot in front of the hotel. Parking spaces are allocated on a first-come, first-served basis.

Covered parking is available for a fee; please inquire at the hotel reception about fees and conditions.

Traffic regulations (KRESZ) apply in the parking lots; the maximum speed in the covered parking is 5 km/h.

Guests who wish to use the parking lot must indicate the vehicle’s license plate number on the registration form upon check-in. Failure to do so will result in the parking not being available. Guests are directly responsible for damages caused by their vehicle to other parked vehicles.

9.11. WIFI

The hotel offers free WIFI. Guests receive the WIFI password upon check-in along with their key card.

The Service Provider does not guarantee uninterrupted WIFI service or availability. The Service Provider is not responsible for any direct or indirect damages to Guests’ devices or data resulting from WIFI use. The service is used at the Guest’s own risk.

9.12. Daily cleaning

The hotel cleans rooms once daily between 9:00 and 15:00.

If the cleaning staff finds a “Do Not Disturb” sign on the outside door handle during this period, cleaning will not be performed, and the Guest may not claim discount or compensation.

For environmental reasons, only towels placed on the bathroom floor will be replaced.

9.13. “Do Not Disturb” sign

Hotel staff carry out room cleaning continuously from 9:00 AM.

Guests clearly indicate their wish not to be disturbed by placing the “Do Not Disturb” sign on the outside door handle.

The sign is placed at the Guest’s own risk. If on the day of departure the sign remains on the door handle and the Guest does not respond to phone calls or knocking, staff may enter the room after 10:00 AM.

In emergencies (e.g., fire, terrorist attack), staff may enter the room without prior notice if there is reasonable cause to believe the Guest’s life, health, or property is at risk, and the Guest does not respond.

The hotel accepts no liability for damages or grievances resulting from improper use of the “Do Not Disturb” sign.

9.14. Laundry and ironing

The Service Provider offers laundry and ironing services. Please use the laundry bag placed in the wardrobe and refer to the price list. Laundry handed in before 9:00 AM will be ready by 6:00 PM.

9.15. Children’s playroom

The children’s playroom is located on the ground floor in the wellness area. Children up to 6 years old may use it under parental supervision; children aged 7–14 may use it unsupervised.

Please choose and use the toys according to your child’s age and intended use.

Maintain the order and cleanliness of the playroom. Drawing and painting are allowed only on designated boards and sheets.

Children and their parents are responsible for the items in the playroom. Intentional damage is financially charged to the perpetrator or their guardian.

Polite behavior and language are expected towards both adults and children. Children must comply with the playroom rules posted in the room.

Sick children or accompanying adults may not use the playroom for health reasons.

Those who violate these rules will lose the right to use the playroom for the rest of their stay.

10. Meals

The restaurant services are available daily from 07:00 to 21:00.

Breakfast is served buffet-style (self-service), from the food and beverage selection available at the restaurant’s buffet. Breakfast hours: from 07:00 to 10:00.

Half-board includes breakfast and one main meal per day (dinner): it begins with dinner on the day of arrival and ends with breakfast on the day of departure. Dinner for half-board guests is available between 18:00 and 20:30. Depending on the number of guests, the half-board dinner or lunch is served either buffet-style or as a four-course meal with menu choices. Beverage consumption is not included in the half-board dinner.

The hotel offers unlimited food consumption from the breakfast and dinner buffet tables, but no food or drink may be taken out for later consumption. If food and/or beverages are taken out of the breakfast room without the hotel’s prior permission for later consumption, the hotel is entitled to charge 50% of the meal price per person per occasion to the guest’s bill.

10.1 Food allergies

The Provider can accommodate lactose-free, gluten-free, vegetarian, and other special dietary requirements. Special dietary needs should be communicated before arrival whenever possible. The restaurant has documentation regarding allergenic ingredients, which is available at the buffet and on the menu.

10.2 Other consumptions

Food and beverages consumed on the hotel premises beyond the basic services (breakfast and/or dinner) may be charged to the room account and paid on the day of departure. Food and drink not purchased at the hotel may only be consumed in the hotel room; consumption in communal areas, the restaurant, bar, or wellness area is prohibited.

11. Safety

All guests are required to comply with the hotel’s fire safety regulations. In case of fire alarm, the building must be evacuated immediately, following escape routes and ensuring the safety of others!

Fire extinguishers are located in the corridors on each floor. In the event of fire, guests must immediately alert the reception.

The person causing damage due to improper use of manual fire alarms placed in the hotel is financially liable for such damages.

It is prohibited to store flammable or explosive materials in the hotel room, as well as to operate personal coffee makers, kettles, irons, or other electrical appliances. Ironing or laundry requests can be made at the hotel reception.

The Provider reserves the right to terminate the accommodation agreement with immediate effect if the room (or other hotel areas) are used improperly or hotel safety rules and order are not followed.

11.1 Electronic surveillance system on hotel premises

The movement within and outside the hotel building is monitored by an electronic surveillance system (cameras), which records images containing personal data. The camera system is operated by the hotel. The purpose of monitoring and recording is to protect the life and physical safety of persons on the hotel premises, as well as the hotel property.

By entering and staying on the hotel premises, guests consent to the processing of data related to the video recordings and acknowledge the data protection regulations.

11.2 Disorderly conduct

To ensure guests’ peace, after 22:00 hours—except during hotel-organized or permitted events—it is forbidden to cause noise, play music, make noise-related activities or sound effects, or have disruptive volume levels on televisions, radios, etc. in rooms.

At any time, any behavior disturbing others’ peace, safety, security, privacy, or constituting harassment or intimidation is prohibited.

Hotel staff are entitled to warn disruptive and/or noisy guests. The first warning is free of charge, the second and third warnings each result in a 5,000 HUF charge to the guest’s room account. After the third warning, the hotel is entitled to unilaterally terminate the accommodation contract immediately and evict the guest from the hotel without refund or compensation.

The hotel excludes any liability for damages caused by the guest’s behavior to other guests.

12. Hotel equipment and furnishings

Guests are obliged to use the hotel’s equipment and furnishings properly. Guests must compensate for any damage or extra cleaning costs arising from improper use, upon the Provider’s request and at the latest before departure.

Hotel furnishings and equipment may only be removed from the hotel premises with the hotel’s prior written permission. Rearrangement or moving of furniture in the hotel room may only be done by hotel staff or authorized personnel.

Taking hotel property without prior written permission is considered a criminal offense, and the hotel will take the necessary criminal and civil legal actions.

Guests must report any damage or malfunction of hotel equipment to the hotel. Guests are not authorized to repair or attempt repairs themselves. The hotel excludes liability for any damages resulting from such actions. Guests are responsible for repair costs, which will be charged to them with a proper invoice.

13. The Provider prohibits bringing the following items into the hotel:

  • Substances classified by law as corrosive, flammable chemicals or materials,
  • Substances classified by law as fire or explosion hazards,
  • Fireworks, firecrackers, their components or parts,
  • Waste or substances harmful to the environment or health,
  • Psychotropic substances (drugs),
  • Food or beverages not purchased in the hotel (including alcoholic beverages),
  • Particularly valuable or large valuables, museum pieces.

The Provider may grant written permission upon prior written request for the bringing in of prohibited items.

If a guest brings prohibited items without prior written permission, the hotel may remove or have removed the items at the guest’s expense.

The Provider excludes liability for damages to items brought in without permission.

The guest is fully legally and financially responsible for all damages and injuries caused by unauthorized items to other guests, third parties, or the hotel.

14. Smoking

The hotel is a non-smoking establishment. Accordingly, smoking and the use of electronic cigarettes are prohibited in all indoor areas of the hotel (including guest rooms and balconies), and in all communal areas, except in designated smoking areas.

Smoking is only permitted in designated areas, which include the space in front of the hotel entrance and the designated area near the outdoor pool exit. Smoking anywhere else on the hotel premises is strictly forbidden. Ignoring this rule will result in an additional cleaning and deodorizing fee of HUF 50,000.

Hotel staff are authorized to remind guests and any persons on the premises to comply with this rule and to cease smoking or using electronic cigarettes. Guests and all persons on hotel grounds must comply with these instructions. If the hotel is fined by the competent authority due to any guest’s or visitor’s violation of smoking regulations, the hotel reserves the right to charge the person responsible for the infraction for the full amount of the fine.

15. Guest Illness and Death

If a guest becomes ill during their stay and is unable to act on their own behalf, the hotel will offer medical assistance. The guest accepts such medical help at their own risk. The doctor is not an employee, agent, or associate of the hotel; the hotel excludes all liability for diagnosis, treatment, and any consequences thereof.

In the event of illness or death, the hotel reserves the right to seek reimbursement of costs from the guest’s relatives, heirs, or payer. This includes medical and procedural costs, fees for services used before death, and damages to hotel equipment and furnishings caused in connection with the illness or death.

If a guest has a contagious disease, the hotel may terminate the accommodation contract immediately without refund or compensation. In this case, the guest must leave the hotel with their luggage within the time frame specified by the hotel at their own expense. The hotel is obliged to act according to the provisions of Government Decree 18/1998 (VI. 3.) on infectious diseases, which mandates the involvement of a doctor to confirm whether the guest is contagious.

16. Lost Property

Lost items must be handed in at the reception, where they will be recorded. Perishable items such as food, food-like products, and medicines will be destroyed.

Stored items are kept for 3 months. If the rightful owner comes forward, they may collect the item upon presentation of identification and signing for it.

Items that can be mailed will be sent to the owner upon request, after the guest pays the shipping costs.

17. Provider’s Liability for Damages

The hotel does not accept liability for valuables left in the room. Valuables must be stored in the safe provided in the room.

Guests use the hotel’s furnishings, wellness, and other services at their own risk and responsibility, considering their own health, physical, and mental condition. The hotel excludes liability for damages resulting from improper or unsuitable use of these services.

Guests may request a wake-up call as a courtesy, which is not part of the hotel’s contractual services. The hotel is not responsible for any damages caused by failure to provide the wake-up call or by late wake-up calls.

18. Refusal to Fulfill the Contract; Termination of Service Obligation

18.1. The hotel may immediately terminate the accommodation contract and refuse service if:

    18.1.1. The guest uses the room or premises improperly;

    18.1.2. The guest behaves in a manner that compromises the safety or order of the accommodation, including rude, threatening, offensive conduct, or is under the influence of alcohol or drugs;

    18.1.3. The guest has a contagious disease;

    18.1.4. The contracting party fails to pay the agreed deposit by the deadline.

18.2. The contract shall terminate if it cannot be fulfilled due to force majeure.

19. Accommodation Guarantee

19.1. If the hotel cannot provide the services stated in the contract due to its own fault (e.g., temporary operational issues), it is obliged to immediately arrange alternative accommodation for the guest.

19.1.1. The hotel must:

    19.1.1.1. Provide or offer the services at the confirmed price for the agreed duration (or until the obstacle is removed) at another accommodation of the same or higher category. Any additional costs incurred due to the alternative accommodation shall be borne by the hotel;

    19.1.1.2. Provide free telephone access for the guest to notify about the change of accommodation;

    19.1.1.3. Provide free transfer to the alternative accommodation and for any later return move.

19.1.2. If the hotel fulfills these obligations and the guest accepts the alternative accommodation, the guest cannot claim compensation later.

20. Rights of the Contracting Party

20.1. Under the Contract, the Guest is entitled to use the ordered room and the facilities of the accommodation establishment that are included in the usual scope of services and are not subject to special conditions in a proper manner.

20.2. The Guest may file a complaint regarding the performance of services provided by the Service Provider during their stay at the accommodation. The Service Provider undertakes to handle complaints submitted in writing and acknowledged in writing (or recorded by the Service Provider in minutes) during this period.

20.3. The Guest’s right to file a complaint ceases after their departure from the accommodation.

21. Obligations of the Contracting Party

21.1. The Contracting Party is obliged to pay the fees for the services ordered under the Contract by the deadline and in the manner specified in the Contract.

21.2. The Guest shall ensure that children under the age of 18 under their responsibility stay at the Service Provider’s hotel only under adult supervision.

21.3. The Guest is not allowed to bring their own food and drinks into the hotel’s catering facilities.

22. Rights of the Service Provider

If the Guest fails to fulfill the payment obligations for the services used or ordered under the Contract but not utilized and subject to penalty fees, the Service Provider shall have a lien on the personal belongings brought into the hotel by the Guest to secure its claims.

23. Obligations of the Service Provider

The Service Provider is obliged to:

23.1. provide the accommodation and other services ordered under the contract in accordance with the applicable regulations and service standards;

23.2. investigate any written complaint submitted by the Guest and take the necessary steps to address the issue, recording the actions in writing.

24. Liability of the Service Provider

24.1. The Service Provider shall be liable for any damage suffered by the Guest within its premises caused by the Service Provider or its employees’ fault.

24.2. The Service Provider’s liability does not extend to damages caused by unavoidable circumstances outside the control of the Service Provider’s employees and guests, or those caused by the Guest themselves.

24.3. The Service Provider may designate certain areas in the hotel where Guests are not allowed to enter. The Service Provider does not accept liability for damages or injuries occurring in such areas.

24.4. The Guest must immediately report any damage incurred to the hotel and provide all necessary information to clarify the circumstances of the damage, including for police reports or procedures if needed.

24.5. The Service Provider is liable for valuables, securities, and cash only if these items have been expressly taken into custody.

24.6. The Service Provider is not responsible for personal belongings left in common areas or rooms (including items placed in the room safe).

24.7. The Service Provider is not responsible for valuables left in vehicles in the hotel’s closed parking lot, but it will investigate damages to parked vehicles and, if the damage results from the Service Provider’s negligence, will compensate from its liability insurance.

25. Consumer Protection, Data Protection

25.1. The Service Provider attaches great importance to the protection of personal data in its activities. Personal data provided will be processed in compliance with applicable laws, ensuring their security by applying technical and organizational measures and establishing procedures necessary to comply with relevant legal requirements.

25.2. The Service Provider’s data processing policies are summarized in a separate Privacy Policy, available continuously at https://hotelambient.hu/hu/adatkezeles/, which the Service Provider recognizes as binding on itself. The Privacy Policy also contains detailed information about individual data processing activities.

25.3. The professional supervisory authorities exercising control over the Service Provider’s activities are the Clerk of the City of Komló and the Consumer Protection Department of the Baranya County Government Office, Department of Transport, Technical Licensing, Metrology, and Consumer Protection.

26. Force Majeure

Any cause or circumstance (such as war, fire, flood, pandemic, adverse weather conditions, power failure, strike) beyond the control of the parties (force majeure) shall release both parties from the obligation to perform under the Contract for the duration of the force majeure. The parties agree to make every effort to minimize the possibility of such causes and circumstances and to remedy any damage or delay caused by them as soon as possible.

27. Governing Law and Jurisdiction

The legal relationship between the Service Provider and the Contracting Party shall be governed by the provisions of the Hungarian Civil Code. Any dispute arising from the service contract shall be subject to the competent court with jurisdiction over the place of service.

Siófok, 16 May 2025