Dear Guests,
Welcome to our hotel! We wish you a pleasant stay, restful relaxation, and an experience filled with wonderful memories.
All of our staff are committed to making this happen, but your cooperation is also essential. For this reason, we kindly ask that you take note of and comply with the rules outlined below.
These house rules form an integral part of the hotel contract.
Check-in
Rooms are available from 2:00 PM on the day of arrival. Early arrival is possible by prior arrangement.
If you wish to check in earlier than 2:00 PM, the hotel reserves the right to charge an additional fee.
Guests receive a key card for the room, which requires the registration of all staying guests. Registration includes the verification of identity and signing of the registration form.
For stateless persons and non-EU citizens, presenting and handing over a stateless ID or passport is mandatory by law.
By accepting the room key, the guest also accepts the house rules of the hotel.
Reception is open 24 hours a day.
Check-out
On the day of departure, please vacate your room with all luggage and personal belongings by 10:00 AM and return the key card to the reception.
If the room is not vacated by 10:00 AM, the hotel reserves the right to charge an extra fee.
If the room is not vacated by 4:00 PM on the day of departure, an additional full night’s rate will be charged.
Subject to availability, you may extend your stay on the day of departure for an additional fee, provided that no new guest is scheduled to arrive in your room. Please inquire at reception for current extension rates.
Before leaving the room, please make sure you have taken all your valuables and personal items. Kindly remove the key card from the wall holder to turn off the electricity in the room.
After check-out, our wellness area remains available free of charge. Upon request, we provide a luggage room and wellness changing facilities.
Bathrobes and towels placed in the room can be used, but must be returned at reception in good condition upon departure.
Please note that if you choose to leave the hotel earlier than your original departure date, you are still required to pay the full amount for the entire booking period.
The total cost of your stay must be settled before final departure, according to the terms specified in your confirmation.
In case of refusal to pay for any reason, the hotel is entitled to retain the guest’s belongings brought into the hotel and enforce a lien on them.
In case of departure without payment, the hotel will enforce its claim legally in addition to filing a police report. All related costs will be borne by the guest.
Any outstanding charges incurred after departure will be charged to the guest’s bank card.
Accepted Payment Methods, Discount Cards, Currency Exchange
- Cash (HUF, EUR)
- Bank cards (MasterCard, Visa, Maestro)
- SZÉP card (OTP, MBH, K&H)
If you hold any discount cards, please inform us in advance. Unfortunately, we cannot apply discounts retroactively.
Currency exchange is not available at the hotel. Our reception staff will be happy to provide information about nearby exchange offices.
Guests Under the Age of 18
Children under the age of 18 may only stay in the hotel under the continuous supervision of a parent or another competent adult authorized by the parent. The accompanying adult is responsible for the child’s safety and for any damages caused by the child.
Guests under the age of 18 may only use the hotel’s services when accompanied by a parent or another competent adult authorized by the parent.
No alcohol will be served to persons under 18 years of age anywhere on the hotel premises or during events organized by the hotel.
Visitors
Only guests registered at the reception may stay in the hotel rooms. Please receive your visitors in the hotel lobby. External guests may only stay in the hotel’s public areas.
Our guests are responsible for the behavior of their visitors, including any damage caused. The hotel accepts no liability for any damage caused by visitors to our guests or to third parties.
For any guests staying in a room beyond the number indicated in the booking, the hotel will charge an additional fee based on current daily rates.
Pets
Pets are not allowed in our hotel.
Parking
Guests may park their vehicles free of charge in the open parking area in front of the hotel. Parking spaces are allocated on a first-come, first-served basis.
Parking is also available in our enclosed parking area for an additional fee. Please inquire at the reception for rates and conditions.
All guests must adhere to Hungarian traffic regulations within the parking areas. The maximum speed limit in the enclosed parking area is 5 km/h.
Guests wishing to use the parking facilities must indicate their vehicle’s license plate number on the registration form at check-in. Failure to provide this information will result in denied access to the parking area.
Guests are fully liable for any damage they may cause to other vehicles while parking.
WIFI
The hotel offers complimentary WIFI access. Guests will receive the WIFI password upon check-in, along with their key card.
The hotel does not guarantee uninterrupted or continuous WIFI service. The hotel accepts no liability for any direct or indirect damage to the guest’s device or data resulting from the use of the WIFI network.
Guests use the service at their own risk and responsibility.
Daily Housekeeping
The hotel cleans rooms once daily between 9:00 AM and 3:00 PM.
If a “Do Not Disturb” sign is found on the door handle during this time, the room will not be cleaned, and guests are not entitled to any compensation or reduction in price.
For environmental reasons, towels are only changed if placed on the bathroom floor.
“Do Not Disturb” Sign
Housekeeping services begin at 9:00 AM.
Guests may use the “Do Not Disturb” sign on the outer door handle to clearly indicate that they do not wish to be disturbed. Hotel staff will not knock or enter the room while this sign is displayed.
The sign is used at the guest’s own responsibility and risk. On the day of departure, if the “Do Not Disturb” sign is still on the door handle and the guest does not respond to phone calls or knocking, staff may enter the room any time after 10:00 AM.
In emergency situations (e.g., fire, terrorist threat, etc.), or when the hotel has reason to believe, based on available information, that the guest’s life, health, physical safety, or property security is or may be in danger—and the guest does not respond to calls—the hotel staff is authorized to enter the room without prior notice.
The hotel assumes no responsibility for any damage or inconvenience caused by improper use of the “Do Not Disturb” sign.
Laundry and Ironing
The hotel offers laundry and ironing services. Please use the laundry bag and price list provided in the wardrobe in your room. (For items handed in before 9:00 AM, service will be completed by 6:00 PM.)
Meals
The restaurant is open daily from 7:00 AM to 9:00 PM.
Breakfast is served buffet-style (self-service), offering a variety of food and drinks displayed on the buffet table. Breakfast is available from 7:00 AM to 10:00 AM.
Half board includes breakfast and one main meal per day (dinner), starting with dinner on the day of arrival and ending with breakfast on the day of departure. Dinner is available between 6:00 PM and 8:30 PM.
Depending on the number of guests, dinner or lunch may be served buffet-style or as a four-course meal with menu choices. Drinks are not included in the half board dinner.
Guests may eat as much as they like from the buffet during breakfast and dinner; however, it is strictly prohibited to take any food or beverages away from the buffet for later consumption.
If food or beverages are taken from the buffet without prior permission from the hotel, the hotel reserves the right to charge 50% of the meal price per person per occasion.
We kindly ask our guests to dress appropriately for the season and occasion when visiting our restaurant.
Food Allergies
We offer lactose-free, gluten-free, vegetarian, and other special dietary options.
Please notify us of any special dietary needs in advance if possible.
Allergen information is available at the buffet and on our menu.
Additional Consumption
Any food or beverages consumed beyond the basic services (breakfast and/or dinner) within the hotel can be charged to your room and paid on the day of departure.
Food and beverages not purchased at the hotel may only be consumed in the guest’s room. Consumption in public areas, the restaurant, bar, or wellness area is not allowed.
Children’s Playroom
The Children’s Playroom is located on the ground floor in the wellness area.
Children up to 6 years of age may use it only under parental supervision; children aged 7 to 14 may use it independently.
Please select and use the toys according to the child’s age, and use them properly.
Help us maintain the order and cleanliness of the playroom. Drawing and painting are allowed only on designated boards and paper.
Children and their guardians are responsible for the equipment placed in the playroom.
In the case of intentional damage, financial responsibility lies with the person who caused the damage, or their parent/guardian.
We expect proper behavior and respectful language from both children and adults in the playroom.
Children using the playroom must always follow the posted rules, which can be found on the information board inside.
To protect everyone’s health, sick children or their sick guardians may not enter the playroom.
Anyone who violates these rules will be excluded from using the playroom services for the remainder of their stay.
Electronic Surveillance System on Hotel Premises
The hotel is equipped with an electronic surveillance system (cameras) to monitor movement inside and outside the building.
These cameras record video footage that may contain personal data. The system is operated by the hotel.
The purpose of surveillance and recording is to protect the life, physical safety, and property of individuals on the premises, as well as the assets used by the hotel.
By entering and staying on hotel premises, guests consent to the data processing related to video recording and acknowledge the terms set out in the hotel’s data protection policy.
Hotel Equipment and Furnishings
Guests are required to use the hotel’s equipment and furnishings properly and for their intended purpose. Any damage caused by improper use or requiring extra cleaning must be compensated by the guest upon the hotel’s request, and at the latest before departure.
Hotel property may only be removed from the hotel premises with prior written permission from the hotel. Rearranging the room or moving furniture is only permitted by hotel staff or an authorized representative.
Removing hotel property without prior written permission is considered a criminal offense, and in such cases, the hotel will take the necessary legal and civil actions.
Guests must immediately report any malfunction of the hotel’s equipment, furnishings, or facilities. Guests are not authorized to attempt repairs themselves. The hotel is not liable for any damage resulting from unauthorized repairs. The guest is responsible for reimbursing the cost of repairs, which will be charged by the hotel with an official invoice.
Safety
All guests must comply with the hotel’s fire safety regulations. In case of a fire alarm, the building must be evacuated immediately via the designated escape routes while taking care not to endanger others.
Fire extinguishers are located in the corridors of the hotel on each floor. In case of fire, guests must alert the reception without delay.
Any damage caused by the improper use of manual fire alarms will be the financial responsibility of the person who caused the damage or their legal guardian.
It is strictly prohibited to store flammable or explosive substances in hotel rooms or to use personal coffee makers, kettles, irons, or other electrical devices. Please contact the reception if you need laundry or ironing services.
The hotel reserves the right to terminate the accommodation agreement with immediate effect if the room (or any area of the hotel) is not used as intended or if safety regulations and hotel rules are violated.
Items Not Allowed on Hotel Premises
The following items are strictly prohibited in the hotel:
- Corrosive or flammable chemicals as defined by current legislation
- Substances classified as fire or explosion hazards under current legislation
- Fireworks, firecrackers, and their components
- Waste materials or items harmful to the environment or health
- Psychotropic substances (drugs)
- Food or drink not purchased in the hotel (including alcoholic beverages)
- Especially expensive or valuable items, antiques
The hotel may grant written permission to bring otherwise prohibited items upon prior written request from the guest.
If a guest brings a prohibited item into the hotel without prior written consent, the hotel may remove or have it removed at the guest’s expense.
The hotel disclaims all liability for damage to such unauthorized items.
The guest assumes full legal and financial responsibility for any harm or damage caused by these unauthorized items to other guests, third parties, or the hotel.
Smoking
The hotel is a non-smoking establishment. Smoking and the use of electronic cigarettes are prohibited in all indoor areas (including guest rooms) and public spaces, except in designated smoking areas.
Smoking is only permitted in the designated areas in front of the hotel entrance and at the outdoor pool exit. Smoking anywhere else on the premises is strictly forbidden. Violation of this rule will result in a cleaning and deodorization fee of HUF 50,000.
Hotel staff are authorized to remind guests and others on the premises to comply with these rules and to request that smoking or vaping be stopped.
All guests and visitors are required to comply with these rules and any warnings issued by staff.
If a guest or visitor violates this regulation and the hotel is fined by the authorities, the hotel reserves the right to transfer the cost of the fine to the offending person and seek reimbursement.
Guest Illness or Death
If a guest becomes ill during their stay and is unable to act in their own interest, the hotel will offer medical assistance. The guest uses this medical service at their own risk and responsibility.
The physician is not an employee, agent, or partner of the hotel; therefore, the hotel assumes no responsibility for diagnosis, treatment, or consequences.
In the case of a guest’s illness or death, the hotel will seek reimbursement of its related costs from the guest’s relatives, heirs, or the party responsible for the payment. This includes any medical or procedural costs, unpaid services used before the incident, and compensation for any damage to equipment or furnishings related to the illness or death.
In the event of an infectious disease, the hotel reserves the right to immediately terminate the accommodation agreement without refund or compensation. In such a case, the guest must leave the hotel with their belongings at their own expense within the timeframe specified in the hotel’s notice.
In the case of infectious diseases, the hotel is required to act in accordance with Decree 18/1998 (VI. 3.) of the Ministry of Welfare. (This decree outlines procedures in the event of infectious disease. If an infection is suspected, the hotel must call a doctor, who will determine whether the guest is contagious.)
Irregular Behavior
In order to maintain the peace and quiet of our guests, after 10:00 PM, any loud behavior, music, noisy activities, sound effects, or disruptive TV/radio use is prohibited throughout the hotel – except during events or programs organized or authorized by the hotel.
Regardless of time, any behavior that disturbs others’ peace, safety, sense of security, or privacy; constitutes or may constitute harassment; or is likely to intimidate others is strictly prohibited within the hotel premises.
Hotel staff are entitled to warn disruptive and/or noisy guests. The first warning is free of charge. The second and third warnings will incur a charge of HUF 5,000 each, added to the guest’s room bill. After the third warning, the hotel reserves the right to terminate the accommodation contract unilaterally and with immediate effect and to expel the guest from the premises without any refund or compensation.
The hotel disclaims all liability for any harm caused by a guest’s behavior to other guests.
Lost & Found
Found items should be handed in at the reception, where they will be recorded. Food items, food-like products, and medicines will be disposed of. Storable items will be kept by the hotel for 3 months. If the rightful owner of the lost item appears, they may retrieve the item upon presenting valid identification and providing a signature. If the item can be mailed, the hotel will return it by post at the guest’s request, after receiving payment for shipping costs.
Hotel’s Liability for Damages
Please note that the hotel does not accept liability for valuables left in guest rooms. We kindly ask you to store your valuables in the safe located in your room.
Guests are expected to use the hotel’s equipment and services – including wellness facilities – responsibly and with awareness of their own physical and mental condition. The hotel excludes any liability for damages resulting from improper or inappropriate use based on the guest’s actual health or physical condition.
Wake-up calls can be requested at the guest’s own risk. This is offered as a courtesy by the hotel and is not part of the contractual services. The hotel assumes no responsibility for any damages resulting from a missed or delayed wake-up call.
Data Protection
By making a room reservation and checking in, the guest consents to the hotel handling their personal data, which is processed in accordance with the hotel’s privacy policy.
The hotel will not provide information to third parties – including the guest’s close relatives – about the guest’s current, past, or future stays without the guest’s prior written consent.
This restriction does not apply to requests based on legal regulations. The guest acknowledges that the hotel is legally obliged to provide personal data to authorities upon official request, provided the legal conditions are met. The hotel may not object to such requests based on law, authority, or court decisions.
Reporting Issues & Additional Information
Finally, we kindly ask our guests to report any comments or issues regarding hotel operations, rooms, or other guests’ behavior immediately to the reception so we can address them as quickly as possible. Unfortunately, we cannot effectively handle complaints received afterward.
Thank you in advance for your cooperation and assistance!
For Further Inquiries
For information about our additional services and how to use them, please contact our reception. We hope that your stay will fully meet your expectations and provide a joyful and uninterrupted rest.
We wish you a pleasant stay at our hotel!
Sincerely,
Violetta Geiger
Hotel Manager
Siófok, 16 May 2025
