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Frequently Asked Questions

Useful guide concerning the most important rules of our hotel, reservations and residence.

Hotel



Residence Hotel Balaton **** superior Conference & Wellness Hotel is located in Siófok, only 900 meters from the city center and only a few minutes' walk from Lake Balaton in a quiet, suburban area.

Rich breakfast buffet, adventure pools, outdoor and indoor hot tub, sauna world, children's playroom, Residence Beach - private beach on the shores of Lake Balaton in summer, sunbathing garden and deck chair from spring to autumn, WiFi.

Soccer, ping pong table, darts, rex table, chess, board games, children's playroom, children's animation in high season.

Yes, the hotel rooms are serviced by a lift.

It is possible to exchange money in the center of Siófok.

Adult and children’s bikes can be rented from spring to autumn.

A wake-up service is available after consultation with our colleagues.

Yes, there is a free luggage storage service at reception.

Fresh newspapers and weekly newspapers are available in the lobby.



Rooms



The Residence's spacious, elegant, air-conditioned rooms, most with balcony, feature comfortable beds, a minibar, a telephone, an LCD TV, a safe, and a bathroom with a shower and a hairdryer.

Our superior rooms have a capsule coffee machine with free daily coffee and tea making facilities. In our standard rooms this service can be requested separately for a fee.

We will provide you with a room on request, free of charge.

The design of the hotel is suitable for disabled guests. Our guests with reduced mobility can also feel comfortable in the barrier-free common guest areas and in the two rooms designed for this purpose.

All areas of the hotel, including the rooms, are non-smoking. On the balconies, respectively. outside the building, in designated locations.

Most of our rooms can accommodate an extra bed, for adults, children or baby with extra bed.

Yes, it is built into the locker, your key can be requested at the reception. The service is free of charge.

If necessary, a spare pillow can be requested, or we provide different types of pillows on request, our guests can choose from our pillow menu.



Booking, cancellation



The cancellation policy can be canceled according to the cancellation policy.

In all cases, please contact us at one of our contact details, referring to the booking number on the confirmation.



Arrival, departure



From 1 September 2021, upon arrival in Hungary, the accommodation service provider is obliged to record the personal data of all guests specified in the law on a document reader or manually.

We would like to inform you that from 01.09.2021 you can only check in to our hotel with a photo ID, except for all children under the age of 14, as Government 584/2021. (X. 14.), the presentation of an identity document to record their personal data is not mandatory from 29 October until the end of the emergency, and the identifier of the document does not have to be registered.

Pursuant to the decree, personal data required by law (Act CLVI of 2016 on the State Tasks for the Development of Tourist Areas) may also be recorded by the accommodation in the case of guests under the age of 14 on the basis of a statement from a representative (eg parent, guardian). In case of cancellation due to legal requirements (lack of ID), the cancellation policy on the confirmation will apply.

The hotel room must be booked no earlier than 14:00 on the day of arrival and must be vacated by 10:00 on the last day of your stay.

Earlier arrival is possible by prior arrangement, subject to availability.

On the day of departure, there is a possibility to extend the stay for a fee if there is no guest arriving in the room on that day. Information on the current price of the extension will be provided at reception.



Payment



Amex, Visa, EC / MC, OTP / MKB / K & H Nice Card

If you have provided your credit card number as a guarantee, the hotel reserves the right to charge your card after the free cancellation deadline.

Our prices include Value Added Tax (VAT).

Our prices do NOT include the Tourist Tax (IFA), which must be paid separately on site. The rate is currently 400 HUF / person / night, which is determined by the Municipality of Siófok (it can vary from settlement to settlement). Under 18s are exempt.



Children's services



Our hotel has many child-friendly services and facilities. If required, we can provide the following equipment: baby cot with bed linen, baby bath, baby bottle warmer, kettle, toilet reducer, step, high chair, changing table, potty. We also provide a children's pool and a playroom for the little ones.



Meals



We take care of your health during meals, ask the hotel restaurant for special requests (diets, vegetarian meals, food sensitivities).

You can have breakfast in the restaurant from 07:00 to 10:00, and dinner in the restaurant from 18:30 to 20:30. To avoid congestion, we have left a safe distance between the tables, so the capacity of our restaurants may be reduced. To avoid unnecessary waiting, our colleagues may inquire in advance about their planned restaurant visit needs or inform you about dates that are still available. Please help our staff assess your needs for your convenience and safety!

Yes, of course you can have an à la carte meal in the hotel restaurant. If you want to book a table, you can call 06-84 / 506-840

The restaurant is comfortable and elegant to wear. It is not allowed to appear in a bathing suit or bathrobe.



Wellness



On the day of departure, after check-out, the wellness area can be used free of charge until 17:00. During this time, a luggage room and a wellness locker room are available on request. Bathrobes and towels are provided in the room.

Yes, the use of the bathrobe for our adult and children's guests is included in the room rate.

  • Oasis Sports Pool: 32 °C
  • Children's pool: 32 °C
  • Oasis Adventure pool: 34 °C
  • Indoor hot tub: 34 °C
  • Outdoor hot tub: 34 °C

Opening hours of the Wellness Oázis 08:00-21:00.



Beach



The hotel has a private beach at Lake Balaton (Residence Beach), ca. 150 meters from the main entrance of the hotel.

Our beach is available to our guests seasonally every year (June-July-August). Opening and closing dates depend on the current weather, please contact our reception colleagues (+3684506840) for exact information.

The beach is open from 09:00 to 19:00, our cocktail bar is open from 11:00 to 18:00.

Grassy sunbathing area, sunbeds, sunbathing stage, children's toys, cocktail and snack bar, toilettes.



Parking



Parking is free in our open car park in front of the hotel and in the surrounding streets. Our closed parking lot for 16 cars is also available, the fee is 4,000 HUF / car / night.

Parking spaces are occupied on a first-come, first-served basis.



Internet



WiFi is available in the hotel’s public areas and in the room free of charge.



Pet



A smaller dog (weighing up to 5 kg) can be brought to our hotel in the two standard double rooms reserved for this purpose. Extra charge 7,800 HUF / night.

Note: We accept pets only this year, until December 31, 2022.